Contact Oshi Customer Support
Oshi lists two support channels: live chat and email at support@oshi.io. Live chat is described as available 24/7; email is an option for questions that need a written explanation or supporting details.
When to Use Live Chat
Choose chat for a short account or navigation question that may benefit from a back-and-forth exchange. Keep the message focused and include the relevant account context without sharing passwords or verification codes.
When Email May Be More Suitable
Email works well for a longer explanation or when you want to keep a copy of the conversation. Describe the issue clearly and include only the information support needs to identify it.
Prepare Your Question
- State the issue and what you need clarified;
- Include the relevant payment reference or account detail, where appropriate;
- Attach requested evidence only through the operator's stated secure channel;
- Keep a record of the message and any reply.
Protect Account Information
Never send your password, one-time passcode, full card number or security code in a chat or email. For basic site navigation, the Oshi online casino homepage may already contain the information you need.